Terms & Conditions
1. Introduction
Care Creed is a UK-based care management and business platform designed to streamline home care delivery, staff coordination, shift scheduling, and compliance management. These Terms & Conditions govern your access to and use of the Care Creed website, platform, mobile application, and associated services.
By using our services, you agree to:
- Comply with these terms and all relevant UK laws and regulations.
- Provide accurate, up-to-date, and complete information.
- Use the platform in a responsible, ethical, and respectful manner..
2. Definitions
- "Platform" – The Care Creed website, software, mobile applications, and related services.
- "User" – Any individual or entity accessing or using Care Creed.
- "We," "Us," "Our" – Refers to Care Creed and its affiliated entities.
- "Subscription" – The paid or free plan that grants access to specific platform features.
- "Content" – Any data, text, graphics, images, videos, or other materials provided through Care Creed.
3. Eligibility
To use Care Creed, you must:
- Be at least 18 years old (or have parental consent if required).
- Provide accurate and complete registration details.
- Have the legal authority to agree to these Terms & Conditions.
- Not be barred from using the platform under applicable laws.
4. User Accounts & Responsibilities
When you register for an account, you agree to:
- Provide accurate, up-to-date, and complete information.
- Maintain confidentiality of your login credentials.
- Notify us immediately if you suspect unauthorised access.
5. Permitted Use
You agree to use Care Creed only for lawful purposes, including:
- Managing operations, marketing, loyalty programs, services, customer portals, assets, meetings, and call centre functionalities.
- Enhancing business productivity and customer engagement.
6. Prohibited Activities
Users may not:
- Use the platform for illegal, fraudulent, or harmful activities.
- Attempt to hack, disrupt, or manipulate our services.
- Share or distribute malicious content, spam, or misleading information.
7. Payment & Subscription
- Subscription Fees: Access to premium features requires a paid subscription.
- Billing Cycle: Payments are billed on a monthly or annual basis based on your selected plan.
- Refund Policy: Fees are non-refundable except where required by law.
8. Intellectual Property
- All logos, content, features, and trademarks of Care Creed remain our property.
- You may not copy, modify, or distribute our intellectual property without written permission.
9. Data Privacy & Security
- We collect and use data as outlined in our Privacy Policy.
- We implement strict security measures to protect user data.
- Users must not attempt to bypass our security systems.
10. Service Availability & Modifications
- We strive for 99.9% uptime, but we do not guarantee uninterrupted service.
- We may modify, suspend, or discontinue any part of the platform at our discretion.
11. Limitation of Liability
Care Creed is not liable for indirect, incidental, or consequential damages.
12. Indemnification
You agree to defend, indemnify, and hold Care Creed harmless against claims arising from:
- Your misuse of the platform.
- Violations of these Terms & Conditions.
- Third-party rights infringements caused by your actions.
13. Termination & Suspension
- We may suspend or terminate your account for violating these terms.
- You may request account deletion by contacting [info@carecreed.co.uk].
14. Governing Law
- These terms are governed by [Applicable Law & Jurisdiction].
- Any disputes shall be resolved through arbitration or the courts in [Location].
15. Changes to Terms & Conditions
We reserve the right to update these Terms & Conditions at any time. Continued use of Care Creed after modifications constitutes acceptance of the new terms.
16. Contact Us
For any questions or clarifications, contact
Email: [info@carecreed.co.uk]