At Care Creed, we are committed to protecting your privacy while providing a seamless and efficient business management platform. Our advanced CRM solution integrates Operations, Loyalty, Marketing, Services, Call Centre, Meetings, Customer Portal, Asset Management, Knowledge Base, Feedback Survey, and more to streamline workflows and enhance productivity.

We collect information to enhance your experience and improve our services. This includes:

• Personal Information: Name, email, phone number, job title, and other contact details provided during registration.
• Usage Information: Data related to platform interactions, including pages visited, actions taken, and service usage.
• Device & Log Data: IP address, browser type, operating system, login timestamps, and error logs to ensure security and performance.
• Communication Data: Messages, emails, and support inquiries to provide assistance and improve service quality.

We use collected data to:

• Deliver and enhance Care Creed’s CRM and business solutions.
• Customise the user experience with personalised dashboards and recommendations.
• Process transactions, manage accounts, and improve service efficiency.
• Communicate important updates, security alerts, and promotional content (with user consent).
• Monitor and prevent fraudulent activities, unauthorised access, or security threats.

We implement stringent security protocols to safeguard your data:

• Data Encryption: All information is securely transmitted and stored using encryption technology.
• Access Control: Strict authentication measures limit data access to authorised personnel only.
• Infrastructure Security: We utilise secure cloud hosting and firewall protection to prevent cyber threats.

We do not sell, rent, or share your personal data without consent. However, we may share data in the following cases:

• With trusted service providers (e.g., cloud storage, analytics, payment processing) who assist in platform operations.
• To comply with legal obligations or enforce our terms of service.
• In case of a business transfer, such as a merger or acquisition, ensuring continued service delivery.

As a user of Care Creed, you have the right to:

• Access, update, or delete your personal information.
• Restrict processing or withdraw consent for marketing communications.
• Object to data usage and request data portability.

To exercise these rights, contact [info@carecreed.co.uk].

We use cookies, session storage, and tracking technologies to:

• Enhance functionality and improve user experience.
• Analyse platform usage and optimise service performance.
• Provide personalised recommendations and secure authentication.

Users can manage cookie preferences via browser settings.

We may revise this Privacy Policy to align with evolving regulations and service enhancements. Updates will be communicated via email or platform notifications.

For any privacy-related inquiries, reach out to: